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ServiceDesk Plus is a complete web-based, ITIL-Ready service desk solution with integrated asset management.It offers an integrated package with Request management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point.ServiceDesk Plus provides all that you need to have a full-fledged IT help desk and a productive help desk staff.The ITIL Ready ServiceManagement Solution that comes ready for ITIL - Includes Incident Management, Problem Management, Change Management and CMDB.Ready for any enterprise that has implemented or is planning to implement effective and efficient best practices. Includes all features from Standard and Professional editions.

Key Features:-
· Help Desk
· Self-Service Portal
· Knowledge Base
· Service Level Agreements
· IT Asset & Inventory Management
· Software License Tracking
· Purchase Order Tracking
· Contract Management
· Product Catalog
· OpManager Integration
· Help Desk Reports
· Inventory Reports

What's New:-
* Assets associated with Purchase order loose association when the Asset Name is changed is fixed
* Department names are not listed in alphabetical order when a requester is added is fixed
* User info getting added as a requester even when a request is dropped in spam filter is fixed
* Ability to search contract based on contract id
* Request URL is not proper in the email notifications received is fixed
* Request getting added again when page refresh is done just after adding a new request is fixed
* Scan schedules are not saved properly is fixed
* Users list is not populated occasionally when allocating owner to asset is fixed
* Issue of new request getting created when a reply is made for thread acknowledgement is fixed
* Default values are not set when request are generated from Quick create is fixed
* Workstations are getting duplicated during scanning (due to IP address change) is fixed

Homepage - http://www.manageengine.co.uk/products/service-desk/index.shtml


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